• Rates are not applicable during exhibitions, conventions and special events. Surcharges shall apply and shall be determined at the time of booking
• Standard check in time is at 1500 hours & check out time is 1200 hours.However it may vary bit from hotel to hotel.
• Price is based on current ROE (Rate Of Exchange), actual price will be calculated during the time of booking based on current ROE that time.

Tour Cost Excludes:

Cost for Ticket + Visa + Insurance, No Portage included,

Any increase in the rate of exchange leading to an increase in surface transportation and land arrangements, which may come into effect prior to departure. The tour price is subject to increase without notice if this rate changes substantially prior to the departure of your tour. Any expenses of personal nature such as laundry, wines, mineral water, food and drink not in the regular menu provided by us pay TV, mini-bar, telephone calls, etc. Meals other than what is mentioned in your Itinerary. Cost of excursions, city sightseeing, entrance fees and local guides other than that mentioned in “Tour Cost Includes”, Overseas Mediclaim, Tips to Driver: EURO 3 per pax per day (Compulsory)

Vouchers are not transferable and valid only for the services mentioned therein. Any services not specifically requested, confirmed and noted on vouchers will not be rendered. All extras to be paid directly to the hotels / the service providers.

Passenger Comments / Complaints :

It is imperative that any complaints be made known to the respective handling agents or its representatives without any delay so that appropriate action can be taken.

Cancellation / Refunds:

Cancellation charges will be levied for bookings cancelled after confirmations are done. Requests for refund should be made in writing within 14 days after the scheduled completion of the services. Refund requests for curtailed stays cannot be processed unless provided with documentary evidence from hotel / the service provider. All refund requests are subject to obtaining a refund approval from the hotel / the service provider and no refund can be given without this approval. Bestravelz reserves the right to process and whether or not to approve the refund request and if necessary charge an administrative fee. For packages, no refunds can be processed for partially utilized services and no-Shows. In the event of no show Bestravelz reserves the right to release the complete booking and levy 100% cancellation charges.

Responsibility:

It is understood that, we act as Travel operators only for all services covered hereby. Further we shall not be responsible for any loss, injury or damage resulting from acts of God, dangers, fire, breakdown of machinery, equipment or vehicles, acts of government authority, wars, civil disturbances, riots, thefts, pilferage, epidemics, quarantines or any delays or changes including any extra expenses which the passenger may incur as a result of any of the foregoing causes.

During your holiday your driver, tour leader, guide, hotel or other service providers may offer services or excursions which are not included in the price of your holiday or listed in our itinerary. Since they do not form part of your tour with us, we do not accept any responsibility for their cancellation or curtailment or for any loss, damage, injury or death that you may suffer. If you wish to make a complaint or bring a claim in relation to such excursions or activities, then you should contact the person who offered them to you directly.

Your Holiday Price:

Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday if there is a change or increase in any one or more of the following:

1. Transportation costs (including the cost of fuel);
2. Dues, taxes or fees chargeable ,such as landing taxes or embarkation or disembarkation fees at ports and airports; or
3. The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available in the month of November
4. In the event of a significant increase in any of the components that are included in your tour cost i.e.: hotels, entrances, flights, transportation & food.

Tour Operation:

If we do not have minimum 25 Pax required to operate the group tour, we might operate the tour on other date.We might operate the tour on another date or we can withdraw the tour departure. If the group will reach late due to traffic jam or any other justify reasoning. It’s possible that we can cancel the sightseeing/excursion.

In the event of a breakdown of a coach on a touring holiday, our liability will be limited; if, for any reason we cannot provide a replacement coach and that you miss out on a significant attraction we will reimburse the amount which we have paid to the supplier, though we will endeavour to replace the coach at the earliest. However sometimes delays will occur due to many reasons beyond our control. In this event we are also entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach. Passengers will be responsible for any services missed out by them due to not following the stated time; this includes meals, transfers, sight seeing, flight, etc.

Visa:

If your visa is rejected/refused or delayed by the consulate and we know the outcome 15 days prior to departure, then we will charge 25% of the tour cost. If the visa is rejected within 15 to 8 days of tour departure, then the cancellation will be 35% of the tour cost. If the visa is rejected within 7 days or less of tour departure then the cancellation will be 70% of the tour cost.